Agree! Better technical assistance Perfect Mark Sent from my iPhone > On Sep 5, 2016, at 1:19 PM, Jamie Steele <jamie.steele@ovrs.org> wrote: > > What she said..... > > Sent from my iPad > > On Sep 5, 2016, at 12:43 PM, Martha Adams <madams@coreinc.org<mailto:madams@coreinc.org>> wrote: > > Recertification Process Suggestions: > > > 1. Alert Providers # days in advance regarding changes made to wizard from previous use. > > 2. Assure letter listing items to be attached matches list at end of wizard. > > 3. Ensure if DODD will only accept specific documents that they indicate what those documents are and where they can be located in advance. > > 4. Alert Providers regarding DODD system and if it restarts every time a document is submitted. > > 5. Determine their purpose-is it to Certify/Recertify Providers or put them out of business. If it is to Certify/Recertify, then set up customer services standards for that purpose with a sense of urgency for DODD staff to complete the process on their side in a timely fashion, not waiting thirty days to look at documents or communicate with provider, prolonging the entire process. > > 6. Assign a specific DODD worker, giving their direct number, so that in person updates can be received and questions will be answered, and such contact will not reset the thirty day timeline. > > 7. Assure recertifications that are in process or pending do not expire while process is continuing, in order for providers to be able to stay in business. Providers who are providing information and responding to DODD requests in good faith should receive courteous, informational support to complete the process in a timely manner without a lapse in billing or funding. > > 8. If the timelines DODD has set up are not sufficient, increase the timelines. > > 9. Ensure DODD staff know their purpose through thorough training. > > 10. Permit changing of emails and or contact name without having to go through the entire process. > > > > > > > > > > > > Sent: Tuesday, August 30, 2016 11:17 AM > To: opra_members@opra.simplelists.com<mailto:opra_members@opra.simplelists.com> > Subject: Provider Certification Conference Call-This Thursday 3:30 > > Hello all: > > In preparation for a meeting with DODD and OACBDD on September 6th we would like to have a conference call on provider certification to further identify any issues providers may have with the certification process. It is open to all. > > The plan for next Tuesday's meeting with DODD is for OPRA and OACB to identify structural problems with the process and work through remedies. We would love to have you join us. > > Call in number: 800 582-3014 > > Passcode: 436523982# > > *I realize that a conference call is not always the optimum way to get multiple feedback so I ask your patience. > > Jeff Davis > Director of Government Relations > 1152 Goodale Blvd. > Columbus, OH 43212 > Cell: 614-579-9957 > jdavis@opra.org<mailto:jdavis@opra.org> > > You are receiving this important information as a Member service of the Ohio Provider Resource Association. Unless messages and/or replies are specifically directed, each posting/response is sent to the entire listserv group, a large and diverse body. The views of individual listserv users do not necessarily reflect the views of the OPRA Board or Staff. To send a message to this listserv, please use the reply button. To reply only to the original sender, please respond to the email listed after -on behalf of- in the FROM line of the message header. Thank you. > You are receiving this important information as a Member service of the Ohio Provider Resource Association. Unless messages and/or replies are specifically directed, each posting/response is sent to the entire listserv group, a large and diverse body. The views of individual listserv users do not necessarily reflect the views of the OPRA Board or Staff. To send a message to this listserv, please use the reply button. To reply only to the original sender, please respond to the email listed after -on behalf of- in the FROM line of the message header. Thank you. > You are receiving this important information as a Member service of > the Ohio Provider Resource Association. Unless messages and/or > replies are specifically directed, each posting/response is sent to > the entire listserve group, a large and diverse body. > > The views of individual listserve users do not necessarily reflect > the views of the OPRA Board or Staff. To send a message to this > listserve, please use the reply button. To reply only the the > original sender, please respond to the email listed after -on behalf > of- in the FROM line of the message header. Thank You.
