See below. Please email me at jdavis@opra.org with further thoughts.

 

Jeff

 

Jeff Davis

President/Chief Executive Officer

Ohio Provider Resource Association

1152 Goodale Blvd.

Columbus, OH 43212

Office: 614-224-6772

Cell: 614-579-9957

jdavis@opra.org

 

 

 

From: Maryjo.Macewoodburn@dodd.ohio.gov <Maryjo.Macewoodburn@dodd.ohio.gov>
Sent: Wednesday, December 5, 2018 3:36 PM
To: Jeff Davis <JDavis@opra.org>; djenkins@ohca.org; Anita Allen <AAllen@opra.org>
Cc: Zachary.Haughawout@dodd.ohio.gov
Subject: FW: MSS Application Announcement

 

 

 

 

 

 

The department has become aware that several county boards are experiencing slowness with the Medicaid Services Scheduling system (MSS) application. 

 

We sincerely apologize for the inconvenience this is causing and are working to resolve the matter as quickly as possible. 

 

Steps taken include removing some temporary tables within MSS to minimize the amount of data the system needs to process and moving the application to larger servers that can process the data more effectively.

 

We will provide daily status updates at approximately 10 a.m. each day, until the performance issues are fully resolved. 

 

Please continue to report any problems you are experiencing to ITSCallCenter@dodd.ohio.gov or call 1-800-617-6733, option 4.

 

Ohio Department of Developmental Disabilities | 30 East Broad Street, Columbus, OH 43215