I sometimes do not get notifications when an individual’s PAWS has been updated. Does anyone else have this issue?

Joe Faires

CEO

WASCO, INC.

740-373-3418

www.wascoinc.org

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From: opra_members@opra.simplelists.com [mailto:opra_members@opra.simplelists.com] On Behalf Of Anita Allen
Sent: Tuesday, December 04, 2018 4:01 PM
To: Chris Alexander <chris.alexander@ovrs.org>; opra_members@opra.simplelists.com
Subject: RE: Issues with MSS and DRA

The County Board Association reached out on this this afternoon. County Boards have been experiencing delays as well and have been working with DODD to rectify the problems, however they persist. They wanted us to let you know that this is unfortunately slowing down payment authorizations. We will do what we can on our end to get this resolved.

From: opra_members@opra.simplelists.com <opra_members@opra.simplelists.com> On Behalf Of Chris Alexander
Sent: Tuesday, December 4, 2018 3:37 PM
To: opra_members@opra.simplelists.com
Subject: Issues with MSS and DRA

Just wondering if anyone else is experiencing issues with MSS and the DRA that is putting you in that “bah humbug” mood?

Since Friday of last week it has been nearly impossible to access the systems and input actuals in the DRA and generate files. Up until today, all I would get when logging in were “timeout” error messages on anything I tried to do. I just spent 20 minutes to input one single DRA site for two weeks of hours.

Any pressure that OPRA could put on DODD to once and for all resolve these issues would be greatly appreciated. The constant “updates” that the department has been performing weekly seems to just be making things worse. I honestly no longer believe the department recognizes the time burden this is placing on providers who would simply like to be paid for the services they have already delivered. I have found that if you send an email to itscallcenter@dodd.ohio.gov you only get a generic “auto” response with no follow up if your problem has been corrected.

Sorry for my venting, Ebenezer Scrooge will now move onto something else to finish out today…..

Chris Alexander

Director of Business Operations

Ohio Valley Residential Services

2261 Victory Parkway

Cincinnati, Ohio 45206

513-281-6800 ext. 104

513-487-4777 (direct line)

513-218-6751 (cell)

513-487-4787 (fax)

www.ovrs.org

Balancing Mission, Management, and Resources

OVRS Mission Statement:

To enrich the lives of persons with developmental disabilities and their families by providing individually focused services, safe environments, and opportunities for integration into their communities.
OVRS Value Statement:
To enable persons with developmental disabilities to flourish; OVRS provides individually focused, compassionate, safe and quality services with the highest ethical standards.
OVRS Vision Statement:
To be flexible in order to grow and adapt to the evolving needs of persons with developmental disabilities.

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