Effective March 9th, the EVV Provider Hotline will move to a new ticketing system used to track phone calls, system issues and escalations. Sandata is switching over from eTRAC to Zendesk. There are few changes providers will notice when this happens.
It is important to note that the EVV Provider Hotline phone number will remain the same at 855-805-3505. In addition, the EVV inbox will remain the same for EVV program questions at EVV@medicaid.ohio.gov.
March/April Ohio Department of Medicaid Webinars:
As mentioned at the February Stakeholder Meeting, we are holding biweekly open Q&A webinars in March and April. Please share the information, including registration links, with your members.
ODM and Sandata have hosted monthly webinar topics on various topics over the past year. Q&A sessions at the end have become very beneficial to providers to answer questions they may have about the EVV program that are not related to the webinar topic. Webinar Q&A sessions are being offered starting in early March. Each webinar will be an open question and answer session for one hour to allow providers, individuals, and other stakeholders time to ask questions in the Q&A feature in the Zoom meeting. The EVV team will answer as many questions as possible in the available time. If questions remain at the end of the webinar, the questions can be directed to the EVV inbox at EVV@medicaid.ohio.gov. Please click on the below links to register for the webinars you wish to attend.
Webinar Date/Time Link to Register
ODM EVV Open Q&A Session Monday, March 16th, 2020 2:00pm – 3:00pm Register
ODM EVV Open Q&A Session Monday, March 30th, 2020 2:00pm – 3:00pm Register
ODM EVV Open Q&A Session Monday, April 13th, 2020 2:00pm – 3:00pm Register
ODM EVV Open Q&A Session Monday, April 27th, 2020 2:00pm – 3:00pm Register