Happy Friday!

The Ohio Department of Medicaid have asked us to share the below information regarding the EVV Provider Hotline-

As a reminder, the EVV Provider Hotline is only for technical assistance and to troubleshoot issues with EVV, Sandata Mobile Connect (SMC), TVV or devices. 

Do not call the EVV Provider Hotline if: 

· DSP missed a call in/call out or was late.  

· DSP forgot to bring an electronic device to use at the visit.

· Since the “agency told me to”.

· Connectivity issues and agency will not allow TVV to be used.

· DSPs needing reset passwords – DSPs should use “Reset Password” feature or contact the Agency EVV Administrator to reset passwords.

· Request times of call in/call out for timesheet documentation.

· Requesting a TVV number- Agency EVV Administrator should supply this.

Call agents will no longer provide ticket numbers for these issues. They will send the caller back to the Agency. 

If you have any questions regarding this or questions about the EVV program, please reach out to EVV@medicaid.ohio.gov.

As always, please let me know if you have any EVV-related questions!

Have a great day,

Christine

Christine Touvelle, MLS

Policy Analyst

Ohio Provider Resource Association

O- 614-224-6772

1152 Goodale Blvd.

Columbus, Ohio 43212