All,

Please see the attached PDF from the Ohio Department of Medicaid regarding the extended wait times for the Help Line.

ODM and Sandata will be offering additional webinars next week on how to begin using the Sandata EVV system. These webinars are intended for providers who have already completed the training. They are not meant to replace the Sandata trainings. If you and your staff still have questions about getting started in the system after taking the training, I highly encourage you to join one of these webinars!

Have a great day,

Christine

Christine Touvelle, MLS

Policy Analyst

Ohio Provider Resource Association

O- 614-224-6772

1152 Goodale Blvd.

Columbus, Ohio 43212

From: opra_members@opra.simplelists.com <opra_members@opra.simplelists.com> On Behalf Of Christine Touvelle
Sent: Tuesday, July 30, 2019 3:45 PM
To: 'opra_members@opra.simplelists.com' <opra_members@opra.simplelists.com>
Subject: Sandata's EVV Help Line
Sensitivity: Confidential

Good Afternoon Everyone!

I have received a few phone calls the past two days about not being able to get through on the Sandata EVV Help Phone Line.

The Department of Medicaid and Sandata are aware of the issues and are working diligently and quickly to get solutions in place to bring wait times back down. It appears the line has seen a huge increase in calls this week as we move closer to “go live” and the issues coming through the call center are taking much longer to resolve than normal. If you have tried to call the line this week, this is why you might not have been able to get through to someone.

Official communication from Medicaid should be coming out soon.

Please let me know if you have any questions!

Have a great day,

Christine

Christine Touvelle, MLS

Policy Analyst

Ohio Provider Resource Association

O- 614-224-6772

1152 Goodale Blvd.

Columbus, Ohio 43212

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